Shipping policy

Shipping Policy

We want your Cookie Theory order to reach you safely and smoothly.

Processing Times

Orders are prepared and packed within 1-2 business days of being placed.

During launches, sales, holidays, or particularly busy periods, processing times may be slightly longer. If there is a significant delay with your order, we will do our best to keep you informed.

Delivery

Orders are delivered within the UAE using our selected delivery service.

Estimated delivery time after your order has been dispatched is 2-4 business days.

Please note that delivery times are estimates and may vary due to circumstances outside of our control, including courier delays, public holidays, weather, or incorrect delivery information.

Delivery Address

Please make sure your delivery address and contact details are correct when placing your order. The Cookie Theory is not responsible for delays or failed deliveries resulting from incorrect or incomplete information.

Delivery Issues

If your order has not arrived within the expected delivery timeframe, please contact us with your order number and we will assist you in checking its status.

For any shipping questions, please contact us before placing your order.